Refund policy

RETURNS AND REFUNDS

To be eligible for returns and refunds, please see items below:

• Items should be unused and still in good condition. We replace products only if they are damaged or defective.
• Request on the return of the product should be within 3 days after delivery. 
• Failure to notify us about the request 3 days after delivery, request won't be granted.
• Request can be sent through our Messenger or email, hello@bigas-online.com

REQUESTS ARE SUBJECT FOR APPROVAL

• We will send you a notification email once we receive the returned item from you. 
• We will review the reason for return and refund request. 
• Requests may or may not be approved depending on the reason.

AUTOMATIC REFUND

• We will automatically refund the payment if and only when Bigas Online failed to deliver the products within 5 days upon payment, without notifying the buyer about the possible delays in the delivery. 

MODE OF PAYMENT FOR REFUNDS

• Refunds will be credited back to your bank account within 7-14 days upon approval of the request and depending on your bank's procedures. 

TIMELINE

• Processing of return and refunds depend on the location of purchase and delivery.